Pensacola makes ‘headway’ addressing network security issue — still no online bill pay – Yahoo! Voices

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PENSACOLA, Fla. (WKRG) — The City of Pensacola says they are making “significant headway” in addressing an ongoing network security incident impacting many city departments.

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According to a press release, the network security incident is ongoing and the city’s Innovation and Technology Team has been progressing in returning city services for employees and citizens.

Last week, some phone numbers had been restored since experiencing outages. According to the release, all phone systems, including the 311 Citizen Support call center, Pensacola Energy, Sanitation Services, and Housing, have since been restored.

All board agendas, minutes, and videos also have been restored, according to the release.

However, officials say customers still cannot use online bill-pay.

The city has encouraged customers to pay their bills by check by mail or by check or cash in person at the city’s Customer Service Center located on the west side of City Hall, 222 W. Main Street.

City leaders shared that Pensacola Police are working with state and federal law enforcement agencies to investigate the incident.

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“Again, we appreciate the citizens’ patience and understanding as we navigate this incident and will share additional information as it becomes available to us,” the release stated.

For the latest news, weather, sports, and streaming video, head to WKRG News 5.

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